We understand that design is very personal, and your happiness is our top priority. That’s why we provide the Laurel & Wolf Happiness Guarantee!
If you are unhappy with the progress of your project or feel like your designer isn’t understanding your design needs, please reach out to our Client Support team at firstname.lastname@example.org. We’ll work with you to find the best options for you to ensure you’re happy with the design.
Full refunds will be permitted if clients reach out within 48 hours of being matched with their designer. Anything after those 48 hours, the refund will come in a form of LW credit that can be used on either design packages or merchandise.