What's your refund policy?

Design is very personal, and your happiness is our top priority. That’s why we provide the Laurel & Wolf Happiness Guarantee!

If you are unhappy with the progress of your design package, you must reach out to our team at [e-mail].  See below for package type and timeframes on when to reach out to our team to be eligible for a refund.

• For the Light and Holiday package, you must us contact us within the first 24 hours of working with your designer.
• For the Classic, Premium, Signature and Signature Plus packages, you must contact us within three days of launching your project.

In order to process the refund for any of our design packages, we'll need to speak with you on the phone to hear feedback about your Laurel & Wolf experience.